Delivery & Checking policy
We are committed to maintaining the quality and longevity of your products. To ensure optimal condition when using our products, it is advisable that customers must contact our team for any assistance or technical support.
WARRANTY GUIDELINES
For warranty coverage, our policies include:
Product assurance
NUO guarantees the quality and durability of products under normal conditions.
Processing Time
Minor warranty requests will be handled within three business days (except during peak seasons or public holidays).
WARRANTY & RETURNS
For warranty & return, our policies include:
Return eligibility
Customers may return or exchange unused products within 30 days, following the process outlined on NUO’s website.
Request initiation
To start a warranty or return request, customers should contact NUO’s customer support team.
Shipping responsibility
Customers cover return shipping costs, except in cases of manufacturing defects.
WARRANTY LIMITATIONS
For warranty limitations, our policies include:
Exclusions
NUO may decline warranty service for products that have been altered, misused, or repaired by unauthorized third parties.
Coverage terms
Warranty coverage follows the specific terms outlined in the product documentation.
Product-specific terms
Certain products come with unique warranties, as detailed on product labels.
For further assistance, customers can reach out to NUO’s management team or support for guidance on maintaining product quality.