Purchase Policy
For the most optimal shopping experiences at NUO, we offer seamless shopping experiences, ensuring convenience and clarity at every purchase touchpoint.
IN-STORE PURCHASE
NUO welcomes you to visit our physical NUO FOR LIFE stores to browse and purchase our high-quality products. When making an in-store purchase, please note the following:
Product availability
While we strive to keep our shelves stocked, availability may vary based on location and demand. If a product is out of stock, our store associates will be happy to assist you in finding an alternative or placing an order for future delivery.
Returns & exchanges
While we strive to keep our shelves stocked, availability may vary based on location and demand. If a product is out of stock, our store associates will be happy to assist you in finding an alternative or placing an order for future delivery.
Customer support
NUO knowledgeable in-store staff is available to assist you with product selection, recommendations, and any inquiries.
ONLINE PURCHASE
NUO offers a convenient online shopping experience through our official website. When placing an order online, please review the following guidelines:
Purchase methods
NUO’s products can be purchased online through the website, by phone (Hotline/Zalo), or via the official NUO Facebook page.
Response time
During business hours (from 10:00 AM to 6:00 PM), NUO’s team will respond to inquiries within 30 minutes of receipt.
Customer consultation
To ensure accurate pricing and product satisfaction, customers are encouraged to offer beforehand information (relating to health-related status, needs, requirements, or any product specifications). Our team will guide you through the product selection process and offer needed information/consultation suited to your own requirements.
Payment requirement
In all cases, orders are only processed and shipped once 100% payment is received.
Returns & exchanges
If you are not happy with your online order, we offer a return policy within 30 days from the date of delivery for unopened and unopened products.
For any inquiries or assistance, please contact NUO’s support team via marketing@gmail.com. We are dedicated to delivering excellence in every product & service.
PAYMENT METHOD
NUO offers a variety of secure payment methods to ensure that your transaction is safe and convenient:
Credit & debit cards
All major credit and debit cards are accepted, including Visa, and MasterCard.
Other digital payment methods
We also accept other digital payment options, including Apple Pay.
Payment security
All transactions made through our website are processed using secure encryption protocols to protect your personal and payment information.
Notice:
Payments for in-store purchases can be made via credit/debit cards, cash, or other available in-store payment methods.